• Shipping FAQ

  
  
• When will i get my order?
  All orders received before 4pm are shipped out same day. Check out the map to see when you will receive your package if you choose, promtional or ground shipping. Shipping Map
• Do you ship to Canada?
  Yes
• Do you ship Internationally?
  Yes
• Is there discreet packaging?
  All items are shipped in heavy duty brown box. There are no markings aside from Handle with Care *Glass* stickers, and in small letters on the shipping address label HookahTown is written (font size 6 approx). If you would like HookahTown to be crossed out, please request that in your order comments.

*Holiday Shipping*

All orders placed before Friday the 18th will be delivered in time for the holiday. 

Last day for guaranteed delivery: Based on above map.

4 Day delivery Areas: Friday the 18th before 12pm

3 Day delivery Areas: Monday the 21st

2 Day Delivery Areas: Tuesday the 22nd

1 Day Delivery Areas: Wednesday the 22nd

 Aquarium , Ranch and H 3 O Hookah receive free 2-3 day delivery anywhere in the country. 

SHIPPING:

All orders received before 3pm est., are sent out same day.

Charges are based on size and weight of the item. You will be notified of the cost. Your purchase will be professionally packed and fully insured for a safe delivery. Generally, if your ship to address east of the Mississippi River you can expect to receive an item within 1 to 3 business days from the order date. If you are to the west of the Mississippi, 3 to 5 business days from the order date. Orders are shipped UPS, unless instructed otherwise.

Promotional Shipping:

Check the map to see how many days delivery takes to your area, the last date to order using promotional shipping
Order Received before 3pm EST are shipped same day and delivered in the specified time period as stated on the banner to the left. Processing takes less than 1 day. Orders are then shipped via FedEx.
Orders over $99 receive Free Shipping.

Free Hookah: Receive a Free Mini Night Light Single Hose Hookah, with any purchase over $199.

Support Our Troops!
Here at HookahTown.com we would like to show our appreciation for the accomplishments and sacrifices, of our United States service men and women. We are glad to offer, for all APO adressed orders,a 10% off Coupon Off the entire purchase. We thank you for your service and look foward to serving you, for a change.

HookahTown School House Student Discount:
Take 5% of all accounts orders placed with an .edu e-mail address, 10% Off .edu orders over 150$. Discounts are applied after checkout, shortly after your purchase a customer service representative will contact you with your discount total...To receive the discount you must write..."Present!" in your order comments so we know you are in attendance and you will receive the discount.

For alternative shipping methods select FedEx Ground, then contact us at info@hookahtown.com with your requested specialized shipping method.

RETURN POLICY:
We believe that our customer should have the right to return a purchase that does not meet their expectations. If a customer wishes to return a purchase, he or she has 30 days to do so provided the following criteria are met:

• Item has not been used to smoke.
• HookahTown.com will not honor requests for exchanges under any circumstances.
• All products must be returned in like-new condition, including original packaging, all documentation and accessories. Charges will be applied for all missing accessories or parts.
• Item is insured for full value, except for a 15% restocking fee

PURCHASES FROM OUTSIDE THE U.S.A.:
Shipping to Canade: Only $9.99 for all orders.
It is our pleasure to accept purchases from outside the United States and Canada, International orders are 45$, please select any shipping option closest to that price and the extra amount will be deducted. A customer service representative will contact you shortly confirming with your shipping cost and your shipping time. Tracking Numbers are an additional $2.95. Please keep in mind, no returns on these purchases, outside the U.S. and Canada.